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Customer Service Policies
Advanced Seat Assignments
Southern Skyways offers advance seat assignments on all flights. Seat selection can be made via our web site (www.southernskyways.com) or by contacting our Reservations Center (1-877-2-FLY-SOUTH).
Airport Check-in
Southern Skyways recommends that passengers arrive at the airport 2 hours prior to departure. All passengers must be checked in at the airport check-in counter no later than 30 minutes prior to the scheduled departure time. Southern Skyways reserves the right to resell any seat 30 minutes prior to departure if the passenger has not yet checked in. Passengers checking in late will not receive refunds for missed flights or connections but will receive a voucher good toward future travel. All passengers 18 years of age or older must have a valid government issued photo identification, driver’s license or passport. Customers presenting themselves at the Southern Skyways gate less than 10 minutes before scheduled departure for flights may be considered a “no show” and may forfeit their reservation. Southern Skyways will not be responsible for providing denied boarding compensation to no-shows.
Baggage
Checked Baggage
Southern Skyways Fares do not include checked baggage fees of $5 per bag per flight segment (one take off and one landing). Fees are non-refundable and changes are not permitted. Additional bags not identified at time of booking will be collected at time of check-in at the same or a higher rate. Baggage fees will not apply to car seats/strollers, mobility aids and assistive devices.
Southern Skyways allows each passenger to check two (2) pieces of luggage with a total combined weight of 44 pounds. The first is not to exceed 62 inches in overall dimension (length + width + height). The second is not to exceed 55 inches in overall dimension. Any excess baggage is subject to additional fees, and all baggage must have outside baggage tags for identification. Overweight and / or oversize bags require a $25 fee for each. Special items such as surfboards and bicycles are not included with each passenger’s free baggage allowance, and are subject to an extra charge. Golf bags in lieu of one piece of luggage are accepted at no additional charge (damage disclaimer required). Bicycles will not be accepted without being packed in a company approved bike box with both peddles removed. Excess baggage will be accepted on a space available basis only, as determined by Southern Skyways. All baggage is subject to inspection. Checked baggage will be accepted for transportation only on flights on which the passenger is traveling. Southern Skyways will not accept baggage whose size, weight or character makes it unsuitable for transportation. Baggage items must be suitably packaged to withstand normal handling as checked baggage or they may be refused. Acceptance of any baggage does not constitute agreement by Southern Skyways that such baggage is suitably packed. Other than exceptions for certain special items, no article will be accepted as baggage if it weighs more than 100 pounds or has a total outside linear dimension (length plus width plus height) of more than 115 inches.
Wheelchairs and assisting devices will be carried free of charge for qualified disabled passengers, and are not included in the free baggage allowance described above. Baggage must be checked at the airport at least 60 minutes in advance of flight departure.
The passenger’s name must appear on the outside of the baggage.Baggage will only be checked to the passenger’s final destination airport.Only the holder of the baggage claim check may claim checked baggage. Baggage claim checks must be returned to Southern Skyways on request. Southern Skyways is not responsible for determining that the holder of the claim check is entitled to the baggage. If baggage claim checks are lost, proof of ownership may be required prior to release of the baggage.
Acceptance of baggage by the bearer of a claim check without filing a written complaint shall constitute evidence of delivery by Southern Skyways of the passenger’s baggage, with all original contents, in good condition. Southern Skyways will be responsible for loss but not damage to any item not packaged in its original container. THIS REFERS TO BOXES AS CHECKED LUGGAGE.
Carry-On Baggage
Southern Skyways allows each passenger to carry on one bag not to exceed overall dimensions of 45 inches, plus a personal item such as a purse, laptop computer, backpack, diaper bag, or camera case. Carry-On baggage must be able to be stowed safely under a passenger seat or in an overhead stowage compartment. Pet carriers count as one item of carry-on.
Any mobility aid or assistive device that is approved for in-cabin transport on Southern Skyways and which is carried by a qualified handicapped passenger, is not included in the maximum one piece of hand luggage, provided such aid or device fits in an approved stowage space.
Baggage Liability
Liability for lost baggage is limited to $2,500 for domestic journeys, provided you furnish Southern Skyways with the baggage claim check and suitable evidence of the value of the bag and its contents. For international journeys, liability is limited to $9.07 USD per pound, not to exceed $454 USD per bag. From a baggage liability standpoint, San Juan, Puerto Rico is considered a domestic point.
There is NO LIABILITY for the following items in checked baggage: electronic equipment; ornamental items including jewelry and wigs; antiques; silverware; clocks and watches; artistic items including paintings, prints, photos, rugs, sculptures and statuary; photographic, recreational, camping, or mechanical equipment; items made of paper; business documents; bicycles; blueprints; cameras; ceramics; china; crystal; dolls; figurines; flash equipment; glass or glass containers; lenses; maps; mirrors; models; musical equipment; perfumes; stuffed animals; trophies; vases; wines; and edible or perishable items such as flowers, floral displays, plants, fruits; x-ray items and other light-sensitive materials; and all medicines, drugs, toiletries and cash and other negotiable instruments.
All medicines and medications will not be accepted as checked baggage and must be hand-carried by the passenger. SOUTHERN SKYWAYS will not be liable for any medical complications and/or expenses incurred by passengers as a result of any medicines or medications being included in passengers' checked baggage and not readily available while in-transit.
Southern Skyways will accept cloth, canvas, vinyl and other soft-sided bags as checked baggage but accepts NO RESPONSIBILITY OR LIABILITY for damage to such bags or their contents and, therefore, Southern Skyways’s carriage of soft-sided bags checked as baggage shall be at your own risk.
Baggage Claims
All baggage claims must be reported to a Southern Skyways representative prior to leaving the airport. In the event that damage is discovered after leaving the airport, a courtesy claim may be forwarded to Southern Skyways for up to seven (7) days. Southern Skyways will not process any complaints unless they are sent in writing within that time.
Southern Skyways will refuse to accept for transportation items that are not suitably packaged to withstand ordinary handling; the size, weight or character of which make them unsuitable for transportation; or that cannot be accommodated without harming or annoying passengers.
In summary, liability is limited to a maximum of $2,500 per ticketed passenger and we have no liability for:
- Fragile items
- Perishable items
- Previously damaged baggage
- Oversized, overweight or over-packed baggage
- Minor damage such as scratches, scuffs, dents, cuts and dirt resulting from normal wear and tear
- Any damage resulting from Transportation Security Administration (TSA) inspections.
- Damage or loss of protruding baggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to baggage.
- Baggage carried in the passenger cabin
Acceptance of Special Items
The following are special items that will be accepted as checked or carry-on baggage, subject to specified conditions and payment of charges when applicable.
Infants, Children and Minors
Children and Infants
One infant over seven (7) days and under two (2) years of age, not occupying a seat and accompanied by an adult, will be transported without charge. One infant is allowed per fare-paying adult. A passenger 15 years or greater is identified as an adult on all Southern Skyways flights.
Additionally, with only one extra oxygen mask to every seat grouping, the number of passengers in each seat grouping cannot exceed the number of oxygen masks.
Southern Skyways will accept approved child restraint systems in the passenger compartment when the parent/guardian/attendant has purchased a ticket for their use and is accompanying the child. Since a seat is purchased, the infant safety seat is not included in the passenger’s baggage allowance.
Approved Child Restraint Systems
Systems manufactured before February, 1985 must have the following label to be considered acceptable:
THIS CHILD RESTRAINT SYSTEM CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS.
Systems manufactured after February, 1985 must have 2 labels which read:
THIS CHILD RESTRAINT SYSTEM CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS.
and:
THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT.
Labels showing approval of a foreign government or a label showing that the seat was manufactured under the standards of the United Nations are also approved.
Non-Approved Child Restraint Systems
Infant carriers; booster seats. Safety belt extensions, commonly referred to as belly belts, that attach to the parent or parent’s seat belt. Vest and/or harness-type devices that attach to the parent’s seat belt. Any other child restraint system that positions the child on the lap or chest of an adult.
Accompanied Children
Children 2 through 13 years of age will be accepted for transportation when accompanied by a passenger at least 15 years of age.
Unaccompanied Minors
Unaccompanied children under 5 years of age will not be accepted under any circumstances. Unaccompanied children 5 through 13 years of age will be accepted on a nonstop. Under no circumstances will unaccompanied children be accepted on itineraries involving a change of plane. The unaccompanied child must be accompanied by a parent or responsible adult until the child has boarded the aircraft. The parent or responsible adult must remain at the airport until 15 minutes after the flight’s departure. The child must be met at the destination by another parent or responsible adult. The unaccompanied child must be brought to the airport by a parent or other responsible adult who must furnish Southern Skyways with the name and telephone number of the person accompanying the child on departure, and the person meeting the child on arrival. This information is to be recorded on the front of the Unaccompanied Minor Advice Form. The parent or guardian of the unaccompanied minor must sign the form. Check-in of unaccompanied minors must occur at least 90 minutes prior to the scheduled departure time.
Fees For Unaccompanied Minors
The following additional fees apply to children traveling alone within the United States:
- $25 each way for nonstop or same plane service, per child.
- $50 each way for two or more unaccompanied minors when booked within the same reservation and/or
traveling together.
This charge may be collected through our Reservations Center or at the Southern Skyways ticket counter.
Unaccompanied minors are courtesy-boarded and identified to the lead flight attendant. Those
unaccompanied children arriving too late to be courtesy-boarded will be boarded last to ensure
identification to the lead flight attendant. Unaccompanied minors will be escorted off the aircraft by a flight attendant and released to the designee or another designated Southern Skyways crew member. Southern Skyways will require the party picking up the unaccompanied child to produce positive identification and sign a release. In some cases, there may be a wait in receiving the child due to Southern Skyways personnel being engaged in the departure of another aircraft.
Miscellaneous Policies
Electronic Equipment Aboard Aircraft
We know how important it is for you to keep in touch with family, friends and business associates while traveling. On all departing flights, you may use your cell phone, laptop computer, two-way pager and PDA until the aircraft door is closed. Upon arrival you may use your cell phone during taxi-in as signaled by a flight attendant announcement. Use of cell phones is not allowed during flight per Federal Communication Commission rules.
Exit Row Seating
Only those passengers who are able to help in the event of an emergency, who understand and speak English, and who are over the age of 15 will be seated in the emergency exit rows. See additional requirements / restrictions for exit row seating at: SOUTHERN SKYWAYS Safety card.
Fleet
Southern Skyways utilizes aircraft which meet the demands of the routes and schedules, including: Dornier 328J, DC9, Boeing 737, 727, and 757, Airbus 319 and 320, EMB 120 and EMB 145 aircraft. Learn More
Identification
All passengers will be required to present a boarding pass, along with the appropriate and valid identification documentation at the security checkpoint in order to proceed to the departure gate. The following describes the appropriate types of identification documents necessary to fly on a SOUTHERN SKYWAYS aircraft:
- Photo ID issued by a government authority (passport, driver license, etc.)
OR
- Two (2) other forms of ID, at least one of which shall be issued by a government authority.
Government Issued ID Without Picture
- Birth Certificate
- Marriage Certificate
- State IDs without pictures
- Social Security Card
- FAA License (pilot, mechanic, etc.)
- INS Documents
Second Forms of ID
- Library Card
- Student Card
- Credit Card
- Store Club Card
- Health Insurance Card
In-Flight Services
Southern Skyways provides a complementary beverage service on all flights. The beverage service consists of soft drinks, juices, bottled water, coffee and tea. Customers of legal drinking age may purchase beer, wine and liquor (ID required). Passengers wishing to have a meal on board are encouraged to purchase carry-on food from airport vendors for their trip.
Operator Participant Contract
All Southern Skyways flights are Public Charters of Aviation Advantage Inc. and operated by an FAA approved airline for Part 380 operations. The Department of Transportation requires all passengers to agree / accept / sign the terms of the Operator-Participant Agreement prior to departure.
Oxygen
Southern Skyways does not transport passengers requiring oxygen during flight. No passenger is allowed to carry and or operate equipment for the storage, generation of dispersing of oxygen. Oxygen is considered a hazardous material. Southern Skyways does not transport hazardous material.
Pets
Southern Skyways does not accept pets to be carried in the cargo hold. One small dog, cat or bird per passenger is accepted in the passenger cabin. A maximum of five (5) pets, with the exception of service animals, will be allowed in the passenger compartment on any given flight. The five pet allowance is based on date and time of booking.
All pets must be contained in a pet carrier that does not exceed 17"L x 16"W x 10"H. We recommend the use of a smaller carrier or one that is soft-sided, so that it is flexible enough to fit under the seat. Only one (1) pet is allowed per pet carrier. A pet in the cabin must be accompanied by a passenger. There is a $25 one way charge per pet ($50 for a round trip). An unaccompanied minor may not travel with a pet. No pets will be permitted to or from an international destination (Puerto Rico is considered international).
Upon request, a passenger must provide a vaccination certificate signed by a veterinarian within the last 30 days.
Reservations and Payments
Southern Skyways charges a Convenience Fee of $5 per passenger per Flight Segment (one take off and one landing) for all reservations that are not made at the airport. Convenience Fees are non-refundable. Reservations may be booked online at www.southernskyways.com or by calling toll free 1-877-2-FLY-SOUTH. Full payment is due at the time of booking. Credit card payment is the only form of payment accepted when bookings are made via the Internet or by calling our Reservations Center. Southern Skyways accepts Visa, MasterCard, and American Express as forms of credit card payment.Southern Skyways also accepts cash for purchases at the airport check-in counter. This applies to travel on the day of departure, and to travel on future dates. The check-in counter is open for cash purchases 2 hours prior and 2 hours after the scheduled departure time of a Southern Skyways flight. Southern Skyways does not accept checks.
Our Reservations Center hours of operation are daily 9:00 AM –6:00 PM (Eastern Standard Time) Monday through Friday and after March 1, 2007 from 10:00 AM – 4:00 PM on Saturday and Sundays.
The toll free reservations number is 1-877-2-FLY-SOUTH (1-877-235-9768).
Cancellations and Changes to Flight Itineraries
Tickets are non-refundable. You may cancel or make changes to your itinerary, based on availability, for a fee. For cancellations or changes made 48 hours prior to the time of departure, a $100 fee applies per person. Cancellations will result in a credit held by Southern Skyways, which may be used for travel on Southern Skyways for up to one (1) year from your original booking date, in the amount of your charter price less the applicable cancellation fee. Passengers must pay the difference between the originally purchased fare and the fare available at the new time of purchase. If the new fare is lower than the originally purchased fare, the remaining balance will be forfeited by the customer, and no refund will be issued, and no credit will remain. Travel is subject to availability, and Southern Skyways’s route network may change at any time. Under no circumstances is money refunded to the passenger after paying a change fee.
Restricted Articles
Hazardous materials will not be accepted as baggage except for wheelchair batteries and limited amounts of dry ice.
The following articles are classified as hazardous and must not be carried in baggage:
- 1. Compressed gases.
- 2. Corrosives, such as acids and spillable wet cell batteries.
- 3. Explosives, such as fireworks and ammunition.
- 4. Flammables, such as matches and lighter fuels.
- 5. Poisons.
- 6. Magnetic and radioactive materials and all other items restricted by government regulations.
Service Animals
Southern Skyways accepts for transportation, without charge, trained service animals to lead the hearing or visually impaired. When properly harnessed, and accompanying a passenger with impaired vision/hearing, a trained service animal will be permitted to accompany a passenger in the cabin, but may not occupy a seat.
Southern Skyways will accept I.D. cards, other documentation, markings on harnesses or tags, as evidence of “Service Animal” status.
Special Needs
For any special needs you may require, please contact our Reservations Center at 1-877-2-FLY-SOUTH (1-877-235-9768). This is a toll free number. Our Reservations Center hours of operation are daily 9:00 AM – 6:00 PM (Eastern Standard Time) Monday through Friday. Please use the website when the reservation center is not open.
Ticket Counter Locations
- Myrtle Beach, SC (MYR) Main Terminal – SOUTHERN SKYWAYS Ticket Counter
- Charleston, WV (CRW) Main Terminal - SOUTHERN SKYWAYS Ticket Counter.
- Victoria, TX (VCT) Main Terminal – SOUTHERN SKYWAYS Ticket Counter.
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